Man with Van Strawberry Hill Privacy Policy
This Privacy Policy explains how Man with Van Strawberry Hill collects, uses, stores, and protects personal data about customers and prospective customers in the Strawberry Hill area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This policy applies to all Man with Van Strawberry Hill customers and individuals who contact us for enquiries or quotations within the Strawberry Hill area, regardless of how you get in touch with us.
Who We Are
Man with Van Strawberry Hill is a local transport and removal service provider operating in the Strawberry Hill area. For data protection purposes, we act as the data controller for the personal data we collect and use about you in connection with our services.
We are responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out in accordance with applicable data protection law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include the following categories of data:
Identification and contact details, such as your name, postal address, job address or collection and delivery addresses, and any other contact details you choose to provide.
Booking and service information, such as dates and times of your move or transport, descriptions of items to be moved, access information for properties, and any special instructions or notes you provide in relation to the service.
Communication records, such as details of enquiries, quotes, and correspondence between you and us. This can include messages, notes of phone calls, and any feedback or complaints you submit.
Payment and transaction information, such as details relating to invoices, amounts paid, payment dates, and payment method used. We do not store full payment card details where payments are processed through third party payment providers.
Technical and usage information, such as basic information about how you interact with our website or online enquiry forms, including date and time of visit and pages visited. This may be collected through cookies or similar technologies if used on our site.
How We Collect Your Data
We collect personal data in a number of ways, including:
Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.
When you confirm a booking and provide us with any further details necessary to complete your move or transport service.
Through our website or any online form you choose to use to submit an enquiry or request a call back.
From third parties, such as comparison or listing platforms, where you have provided your details for the purpose of receiving quotes from local man and van providers. In such cases we only receive the information that you have chosen to share via that platform.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under applicable data protection laws. Depending on the context, we rely on one or more of the following lawful bases:
Contractual necessity. We process your data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, confirming bookings, carrying out the move or transport service, and managing payments.
Legitimate interests. We process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, preventing fraud or misuse of our services, and defending legal claims.
Legal obligations. We process certain data to comply with our legal and regulatory obligations, for example in relation to tax, accounting, or responding to lawful requests from public authorities.
Consent. In some limited situations we may rely on your consent, for example for optional marketing communications where these are sent by methods that require consent. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and respond to enquiries about our services.
To schedule, manage, and deliver our man and van services, including planning routes and logistics and communicating with you about timings and access.
To issue invoices, process payments, and maintain accounting records.
To communicate with you about changes to bookings, terms, or services, and to respond to your questions or feedback.
To manage our business operations, including record keeping, internal reporting, service improvement, and staff training.
To prevent misuse of our services, address disputes or complaints, and establish or defend legal claims.
To send you occasional information about services that may be relevant to you, where this is permitted by law and, where required, you have provided your consent. You can opt out of such communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this policy, including:
Service providers acting as data processors who provide services such as payment processing, accounting support, customer management tools, website hosting, or electronic communication services. These providers are only permitted to process your personal data in accordance with our instructions and for the purposes set out in a written contract.
Professional advisers, such as accountants, auditors, or legal advisers, where this is necessary for the provision of their professional services to us.
Public authorities, regulators, or law enforcement agencies, where we are legally required to share personal data or where sharing is necessary to protect our rights, your safety, or the safety of others.
In the event of a business restructuring or transfer of operations, your data may be shared with relevant parties, but only where appropriate safeguards are in place and only to the extent necessary for the transaction.
Where our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with applicable data protection laws.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting obligations.
In general, we keep your core customer and booking records for a period that allows us to respond to queries, address any complaints, and comply with regulatory and tax requirements. After the relevant retention period expires, we will either securely delete or anonymise your personal data so that it can no longer be linked back to you.
The exact retention periods can vary depending on the type of data and the applicable legal requirements. We may retain some data for longer if necessary in connection with potential or ongoing legal claims.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and exemptions. They include the following:
Right of access. You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data about you.
Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data. This is sometimes referred to as the right to be forgotten.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we consider a request for rectification or objection.
Right to data portability. In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to ask us to transfer it to another organisation where this is technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where the processing is required for legal claims.
Rights in relation to consent. Where we rely on your consent for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
You also have the right to complain to the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it for legitimate business purposes and requiring them to handle it in accordance with our instructions and applicable law.
While we work to protect your personal data, no method of transmission or storage is completely secure. You should take care when sharing personal data with us and ensure that any communication channels you use are appropriate for the information being shared.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or changes in legal or regulatory requirements. Any updated policy will apply to all Man with Van Strawberry Hill customers and enquirers in the Strawberry Hill area from the date it is published.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal data.
